Software Engineer, Product
At a glance
Mid-level Software Engineering role at Pylon. San Francisco · full-time · $180,000–$280,000 base.
techroles summary, based on the employer's posting.
What you'll do
- Build AI-powered features that help customer support and success teams handle their work more efficiently
- Create prototypes, test ideas quickly, and ship working software at pace
- Take projects from planning through delivery, managing your own work with substantial autonomy
- Shape product decisions with product managers, designers, and engineers through close collaboration
What you bring
- At least three years building product features, with strong full-stack engineering fundamentals
- You use AI extensively in development and can manage several workstreams at once
- You have startup experience and can make progress when the path is unclear
- You can turn customer needs into technical choices and are open to feedback and ongoing improvement
Who this fits
This mid-level role suits a product-minded engineer who is comfortable owning work independently while collaborating closely with a team. You’ll work onsite in San Francisco; you need to be there or willing to relocate and enjoy working in person.
From the employer
Pylon — the agentic support platform purpose-built for B2B.
Pylon is the only agentic support platform, purpose-built for B2B companies. For leaders scaling AI-native support teams, Pylon lets humans and agents collaborate on customer work – investigating, resolving, and acting on every signal across every channel that matters.
Unlike platforms built before the AI era, Pylon enriches every interaction with deep account-level context, automates the low impact customer work, and surfaces answers before your team even has to ask. The result: faster responses, happier customers, and a system that continuously improves itself.
We're backed by a16z, BCV, General Catalyst, and Y Combinator. More than 1,500 companies including Linear, Cognition (makers of Devin), Modal Labs, and Incident.io run their support and customer success workflows on Pylon. We're also featured on the Enterprise Tech 30 List.
What You'll Do
Build features so our customers in post-Sales roles (Customer Support & Customer Success) run their operations more efficiently by leveraging AI
Build prototypes, work independently, iterate quickly, and ship fast
Have high autonomy, own things end to end, and project manage your own work
Work with PMs, designers, and other engineers in a highly collaborative, non-waterfall way
Collaborate with a strong technical team of senior engineers from places like Samsara, Affinity, Airbnb, and Meta
What We’re Looking For
You have 3+ years building product features and a demonstration of strong full-stack fundamentals
You highly leverage AI for software development and can juggle multiple workstreams at the same time.
You’ve worked at startups previously and navigated ambiguous environments.
You have a strong product sense and are able to quickly translate customer requirements into technical decisions in our codebase.
You have a growth mindset, want to constantly improve, and want to receive feedback.
You're in SF or you're willing to relocate, you love working in-person, and you're serious about joining us to build a culture we'll all love
(Bonus) You have experience with our tech stack (React, Golang, GraphQL, and AWS).
(Bonus) You have experience with building agentic products in production.
Our Perks
🚆 Commuter benefits
🌱 Parental leave
🏝️ 14 company holidays + unlimited PTO
🗺️ Annual offsite
🍽 Lunch, dinner, and snacks at the office
🏋️ Fitness stipend
More about Pylon
Funding: Series B led by a16z and BCV ($51M total raised)
Founders: Advith Chelikani, Robert Eng, and Marty Kausas
Team: Currently 100+ and growing!
Additional Job details
The base salary range for this position is $180k - $280k annually.
Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work at Pylon. This role is eligible for stock options, as well as a comprehensive benefits package.
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