Forward Deployed Engineer
At a glance
Mid-level Software Engineering role at OpenHands. Remote, United States · full-time · $175,000–$240,000 base.
techroles summary, based on the employer's posting.
What you'll do
- Guide customer accounts from an initial proof of concept through production, including installing OpenHands Enterprise on their infrastructure
- Build integrations for identity, OAuth delegation, GitHub, Atlassian and MCP-based connections
- Work with customers on use cases such as CVE fixes, code review and Issue-to-PR, then package agent skills as plugins
- Run onboarding, office hours, demos and on-site workshops, and troubleshoot issues across Kubernetes, containers, networking and CI/CD
- Turn customer feedback into product guidance and reusable demos, documentation and playbooks
What you bring
- At least five years as a software engineer or in a technical role embedded closely with customers
- Strong ability in a backend or systems language, with Python preferred, plus production debugging and operational tooling skills
- You have deployed and run containerized workloads in customer or self-hosted environments, including Kubernetes and Helm
- You have supported customers in production or other high-stakes settings and can explain complex tradeoffs clearly
Who this fits
This role suits a hands-on engineer who also enjoys advising customers and helping teams adopt developer tools. It is remote within the United States, with core hours from noon to four p.m. Eastern.
From the employer
Who We Are
We're building OpenHands, an open-source AI platform that helps engineering teams accelerate development, automate workflows, and bring AI-assisted coding into production environments.
As a Forward-Deployed Engineer (Post Sales), you'll work directly with customers to deploy OpenHands, build integrations, and shape how AI-assisted development is used. You'll operate as both a hands-on engineer and a trusted technical advisor, turning real-world usage into product improvements that help developers everywhere move faster.
What You’ll Do
Own technical success for your accounts from first proof-of-concept through production deployment, including hands-on installation of OpenHands Enterprise on customer-managed infrastructure
Build custom integrations that unblock adoption; agent-identity and OAuth delegation, connections to systems like GitHub and Atlassian, and MCP-based connectors
Develop agentic use cases with customers (CVE remediation, code review, Issue-to-PR, SDLC automation), including building skills and packaging them as plugins
Run enablement that scales adoption: onboarding, office hours, demos, and on-site workshops
Debug across services, containers, Kubernetes, networking, and CI/CD to unblock customers quickly
Surface patterns and gaps from the field to inform Product and Engineering, and produce reusable artifacts such as demos, docs, and playbooks
What You Bring
5+ years professional experience as a software engineer or in a deeply customer-embedded technical role
Strong proficiency in at least one backend or systems language (Python preferred), with comfort building operational tooling and debugging production systems
Hands-on experience deploying and operating containerized workloads in customer or self-hosted environments — Kubernetes and Helm specifically, plus the networking, certificates, and secrets management that real on-prem installs require
Experience working directly with customers in production or high-stakes environments, with the judgment to navigate ambiguity, communicate complex tradeoffs clearly, and support teams adopting new tools
Familiarity with modern developer workflows: CI/CD, Git-based collaboration, and developer tooling
Bonus: experience with identity and access patterns (OAuth, OIDC, SSO), MCP, agent or LLM tooling, or OEM/platform integrations; background in field engineering, pre-sales, or developer relations; familiarity with AI developer tools (OpenHands, Claude Code, Copilot, Cursor)
Why Join OpenHands
Competitive compensation: $175,000 - $240,000 base salary, plus equity and bonus
Remote-first with flexible hours (core hours 12–4pm ET | 4–8pm UTC)
Fully covered U.S. health, vision, and dental insurance
Unmetered PTO + holidays
Collaborate with world-class engineers, product builders, and AI researchers
Real influence over product direction as you represent the voice of customers running OpenHands in production
A culture built on kindness, candor, autonomy, and learning
We Welcome All Applicants
We’re committed to building an inclusive, supportive environment where everyone can thrive. We celebrate diversity and do not discriminate based on race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or any other protected characteristic. If you’re passionate about building great developer tools and excited about the future of AI-powered software development, we’d love to hear from you.
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