Member of Technical Staff, Infrastructure
At a glance
Senior Software Engineering role at Nectar. Palo Alto · full-time · $200,000–$300,000 base.
techroles summary, based on the employer's posting.
What you'll do
- Keep production systems dependable as social-data ingestion and real-time AI workloads grow
- Set reliability targets and build the monitoring, alerting, and on-call routines to track them
- Lead incident reviews, then address underlying causes so the same failures are less likely to recur
- Improve cloud performance, spending, and capacity planning as the platform expands
- Strengthen infrastructure code, deployments, and CI/CD, and work with engineers to build reliability into designs
What you bring
- At least five years running production systems in SRE, infrastructure, or platform engineering
- Experience scaling databases, data infrastructure, or complex production platforms under heavy load
- Practical cloud and infrastructure-as-code experience, with AWS or a comparable platform
- Strong programming ability to create automation, tooling, and operational services
Who this fits
This senior role suits an experienced infrastructure engineer ready to take ownership of reliability practices and systems. It is based in Palo Alto with a hybrid schedule: four office days and three remote flex days per quarter after your first three months.
From the employer
About Us
We're living through a fundamental shift in how people discover, evaluate, and purchase products. The next generation doesn't respond to traditional marketing -- they build relationships with brands through authentic social interactions, seek recommendations from communities they trust, and expect personalized experiences that feel human, not corporate.
At Nectar, we're building the AI-native social operating system that enables this new era of commerce. We believe every social interaction should deepen the relationship between brands and their communities while creating genuine value for both sides.
Founded by ex-Meta product and engineering leaders, we've raised over $30M in total capital from investors including GV and True Ventures. We work with brands like Oura Health, Caraway, e.l.f. Cosmetics, Kosas, OLIPOP, and many more. We're building the future of social commerce -- where community, conversation, and commerce converge.
The Role
We're looking for a software engineer to own the reliability, scalability, and operational excellence of the production systems that power Nectar's platform. We run high-volume data ingestion pipelines and real-time AI agents on top of a fast-growing customer base, and we need a seasoned SRE to help us scale these systems safely and keep them running flawlessly.
As one of our first dedicated SREs, you'll have outsized impact and ownership. You'll define how we measure, operate, and harden our infrastructure -- establishing the reliability foundations that the rest of the engineering team builds on as we scale.
What You'll Be Doing
Own the reliability and scalability of our production systems as they handle rapidly growing volumes of social data and real-time AI workloads
Define and drive SLOs, SLIs, and error budgets, and build the observability, alerting, and on-call practices to support them
Lead incident response and blameless postmortems, then turn what we learn into systemic improvements that prevent recurrence
Improve performance, cost efficiency, and capacity planning across our cloud infrastructure as the platform scales
Harden our infrastructure-as-code, deployment, and CI/CD pipelines for resilience and repeatability
Partner with engineering teams to embed reliability into system design and raise the operational bar across the org
What We're Looking For
5+ years of experience operating production systems as an SRE, infrastructure, or platform engineer
Experience scaling databases, data infrastructure, or complex production platforms under significant load
Hands-on expertise with cloud infrastructure (AWS or similar) and infrastructure-as-code tooling
Solid programming skills for building automation, tooling, and operational services
Comfortable operating in fast-moving startup environments with high ownership and autonomy
A reliability-first mindset balanced with pragmatism about velocity and cost
Bonus Points
Experience standing up or maturing an SRE practice at an early-stage or rapidly scaling company
Familiarity with our tech stack: AWS, Pulumi, Postgres, ClickHouse, Turbopuffer, or Temporal
Background in capacity planning, performance engineering, or cost optimization at scale
What We Offer
Competitive compensation and early equity
Health, vision, and dental benefits + 401(k) match
ClassPass membership for fitness and wellness classes
Hybrid schedule: 4 days in office, plus 3 remote flex days per quarter (after your first 3 months)
Comprehensive stipends: $1,000/month housing stipend for living near the office, $50/month mobile stipend, and commuter benefits (train stipend or Palo Alto parking reimbursement)
Free lunch in the heart of University Ave. in Palo Alto
Clear career growth opportunities as the company scales
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