Software Engineer I / II
At a glance
Mid-level Software Engineering role at Giga. San Francisco · full-time · $160,000–$250,000 base.
techroles summary, based on the employer's posting.
What you'll do
- Build backend systems for AI agents, including data pipelines, integrations and agent infrastructure
- Add Atlas features such as Slack charts and alerts, natural-language queries and platform resource management
- Create agent activity views with filters, timestamps and frequency charts to reveal behavior
- Develop time-sensitive knowledge updates and memory features that help agents retain conversation context
What you bring
- You have one to three years of professional software engineering experience
- You take feedback, ask questions to understand how systems work, and improve your work quickly
Who this fits
This early-career role suits you if you want hands-on ownership while learning alongside senior engineers. The position is onsite in the United States.
From the employer
About Giga
Giga has recently raised a $61M Series A and has several paying customers, including DoorDash. We’re building the next generation of customer experience — real-time AI agents that can understand emotion, resolve issues instantly, and scale across the world’s largest enterprises.
It’s an exciting inflection point for the company. While we have been successful, we have larger ambitions. Our goal is to become the go-to AI platform for all enterprise automation, powered by our voice superintelligence. To achieve this, we need more great engineers.
The work affects millions of people every day and our engineers have autonomy and make true impact. This opportunity is unique because we have brilliant founders, have found commercial success, and see a clear path to becoming a generational company. Some further info about us:
Giga builds AI agents trusted by the largest B2C companies in the world. Industry leaders like DoorDash trust Giga with their most complex support and operations workflows across voice, chat, and email. If being a part of this resonates with you, please apply!
The Role
We're looking for software engineers to help build the systems that power our AI agents. You'll work across the backend, from data pipelines and integrations to agent infrastructure, shipping features alongside experienced engineers who will help you grow.
This is a role where you'll contribute to real problems from day one. We expect you to ramp up quickly, take ownership of your work, and operate with increasing independence as you learn the codebase.
What You'll Work On
You'll contribute to projects across our stack. Some examples:
Atlas: Building features for our AI assistant: charts and alerts in Slack, natural language queries, and expanding Atlas to manage platform resources
Activity Stream: Log visualization with filters, timestamps, and frequency charts to give visibility into agent behavior
Dynamic knowledge: Adding time-based knowledge (like ongoing incidents) that auto-updates from sources like status pages
Agent memory: Conversation awareness and recent interaction lookups so agents remember context across sessions
As an early-career engineer, you'll be paired with senior engineers on larger initiatives while also owning smaller projects end-to-end as you ramp up.
You Might Be a Fit If You
Have 1-3 years of professional software engineering experience
Are curious and ask good questions—you want to understand why things work, not just how
Can take feedback well and iterate quickly
Prefer shipping over perfection but still care about quality
Want to grow at a startup where you'll have real responsibility early
Perks & Benefits
Competitive base + bonus + equity
Catered lunch daily
Dinner stipend
$500/month wellness & commuter benefit (gym, fitness classes, mental health)
401(k) plan
Medical, dental, and vision coverage
Giga is an equal opportunity employer. We're committed to providing equal employment opportunities regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.
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