Forward Deployed Engineer I/II
At a glance
Mid-level Software Engineering role at Giga. San Francisco · full-time · $100,000–$190,000 base.
techroles summary, based on the employer's posting.
What you'll do
- Guide customer projects from discovery and demos through agent delivery, acting as their main technical contact
- Build and improve customer agents, then configure CI/CD and track their live performance against targets
- Investigate production problems, update customers, and record practices that help future deployments move faster
- Feed customer needs into product work by prototyping features, changing code, and working with platform teams
What you bring
- At least one year of experience, with a computer science, analytics or consulting background preferred
- Working knowledge of React, Python, tool calls and APIs
- You communicate well with customers and can adapt quickly to feedback and shifting priorities
Who this fits
This role suits an adaptable engineer who enjoys customer-facing problem solving and can maintain a high bar for detail and delivery. It is an onsite position with Giga's San Francisco team.
From the employer
About Giga
Giga has recently raised a $61M Series A and is working with Fortune 500 customers to deploy the next generation of customer experience - real-time AI agents that can understand emotion, resolve issues instantly, and scale across the world's largest enterprises.
Industry leaders like DoorDash trust Giga with their most complex support and operations workflows across voice, chat, and email, in high-stakes regulated environments where accuracy and compliance matter. We're at an exciting inflection point.
While we've found real commercial success, our ambitions are larger: to become the go-to AI platform for all enterprise automation, powered by our voice superintelligence. The work affects millions of people every day, and our team has the autonomy to make true impact - with brilliant founders, a clear path forward, and the kind of momentum that defines generational companies.
If being part of that resonates with you, we'd love to hear from you!
More About the Role
We're seeking an Agent Engineer to join our San Francisco team. You'll serve as a technical interface between Giga and our customers, building and deploying sophisticated solutions.
What You’ll Do:
Assisting customer engagements from start to end: run discovery calls & demos, build/maintain world class agents, participate in customer calls, and serve as the primary PoC in a fast-paced environment.
Own the full agent development life cycle: build and prototype quickly, set up CI/CD, monitor live usage, iterate to targets, debug live issues, communicate with customers, and document best practices to speed up future projects.
Close the feedback loop with product & platform: capture unmet needs, prototype new features, contribute directly to the codebase, and collaborate with core teams to strengthen the platform for all customers.
Who You Are / Must-Haves:
Know the basics: Understanding of React, Python, tool calls, APIs, etc.
Interpersonal Acumen: Able to solve problems in a people-centric manner and communicate effectively, with experience/interest in customer-facing roles.
Entrepreneurial: Preference for candidates with aspirations who want to be founders or leaders; ability to context switch constantly and rapidly; high bar for quality work.
Gritty: Capable of working long productive hours, customer focused, very high attention to detail, and obsession to deliver high-quality work.
Coachable: Be able to take in feedback and adapt at a quick pace.
Experience: 1+ years of experience; computer science, analytics, or consultant background strongly preferred.
Perks & Benefits
Competitive base + bonus + equity
Catered lunch daily
Dinner stipend
$500/month wellness & commuter benefit (gym, fitness classes, mental health)
401(k) plan
Medical, dental, and vision coverage
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Giga is an equal opportunity employer. We're committed to providing equal employment opportunities regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.
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