ServiceNow Developer
CACI Open At a glance
Mid-level Software Engineering role at CACI. Bethesda · full-time · $103,800–$218,100 base.
techroles summary, based on the employer's posting.
What you'll do
- Build and update ServiceNow apps across ITSM, CMDB, IT operations, customer service and other listed modules
- Turn ITIL practices into workflows for incidents, problems, changes and service requests
- Model ServiceNow data, then create reports and dashboards that surface useful business insights
- Write and unit-test code, review teammates’ work and help establish a continuous delivery pipeline
- Configure platform environments, application interfaces and workflows, and coordinate new module rollouts
What you bring
- You are a U.S. citizen with an active TS/SCI clearance and polygraph
- You have a bachelor’s degree and six years of related work, or an alternate degree and experience combination listed
- You bring substantial ServiceNow backend development experience using JavaScript and Glide
- You hold a ServiceNow developer certification, preferably CSA
- You have worked with agile or scrum practices, including sprint activities, requirements gathering and documentation
Who this fits
This mid-level role suits a developer who can build ServiceNow applications and work with administrators, mission partners and project teams. It is based in Bethesda, with a hybrid arrangement and no travel required.
From the employer
Description
CACI is seeking a ServiceNow Developer to join our Development Team on the Luke Program. You will support our client with design, creation, deployment, and maintenance of ServiceNow core ITSM platform and scoped applications supporting the Intelligence Community. Bring your talent, sense of urgency, and innovative ideas to our development team who are currently developing solutions and solving business problems using ServiceNow!
Responsibilities:
- Develop, maintain, and enhance applications on the ServiceNow platform including, but not limited to, ITSM, SPM>PPM, CMDB, ITOM/ITAM, CSM, ATF, VTBs, Agile, Service Portal, HR Service Delivery, Change Management, Custom Development, etc.
- Implement ITIL principles and translate into ServiceNow workflows, including incident, problem, change, and service request management.
- Managing and maintaining data structures within ServiceNow, including tables, relationships, and data modeling, while designing and delivering comprehensive reports and dashboards that provide actionable business insights
- Develop and unit test, hold code reviews, and help to build the pipeline for continuous integration/continuous delivery.
- Customize ServiceNow applications and facilitate roll out of new applications and modules and configure application UI, workflow, and API.
- Create, maintain configuration management on the ServiceNow platform in all environments.
- Collaborate effectively with other ServiceNow administrators to develop solutions and handle general updates and configuration changes/requests.
- Confer with Mission Partners to define their information technology goals and advise in the re-engineering of business processes to meet those goals.
- Provide expertise in standards and validations (e.g., ISO 9000).
- Provide group facilitation, interviewing, training, and additional forms of knowledge transfer.
- Coordinate between multiple project teams to ensure enterprise-wide integration of re-engineering efforts.
- Develop process documentation, testing, workflows, and work plans.
- Lead and/or participate in requirements presentations to leadership
- Coordinate with multiple departments within and outside of the customer’s organization to accomplish project tasks.
Qualifications:
Required:
- Must be a U.S. Citizen with an active Top Secret (TS)/SCI Clearance with Polygraph.
- Bachelor’s degree preferably in an IT related field and a minimum of 6 years of related experience; or a Master’s with 4 years of experience; an Associates with 8 years of experience.
- Extensive backend development experience with JavaScript’s programming language and how it applies to ServiceNow, along with ServiceNow Glide.
- ServiceNow developer certification, preferably Certified System Administrator (CSA).
- Firm understanding of ServiceNow, best practices across both commercial and federal sectors as it relates to workflow and process management.
- Excellent interpersonal skills with proven ability to team with industry partners.
- Ability to estimate work effort requirements efficiently and appropriately.
- Ability to communicate effectively in a fast-paced environment.
- Experience in scrum and agile frameworks for development to include task management, participating in stand-ups and sprint reviews, gathering requirements, and creating documentation.
Desired:
- Configuration Management experience and certifications.
- Graphics design or UX/UI design experience.
- Experience in HTML/CSS and Jelly scripting.
- Previous work within the Intelligence Community.
What You Can Expect:
A culture of integrity.
At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.
An environment of trust.
CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
A focus on continuous growth.
Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.
Pay Range:
There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.
The proposed salary range for this position is:
$103,800 - $218,100CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.
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